Delivery & Returns policy

Delivery

We offer FREE delivery on all UK orders under £100. For orders above £100, delivery cost just £4.99. Express 24 hours delivery is available for just £4.95 on all orders

As standard, our courier make deliveries Monday - Friday excluding Bank holidays.

Orders are usually delivered within 2-3 business days of shipment.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

Here's our return application process:

1. Send the unused product to:
metaFox GmbH
Carl-Spitzweg-Str. 61
90768 Fuerth
Germany
2. Send us an email at info@wafebrands.com for your return application, providing proof of return and your order number. Kindly let us know the reason for the return.
3. Once we receive it, we will inspect this. We will notify you via email if it is eligible for refund.
4. If your item is approved for refund, we will process it immediately to your original payment method. Note that all shipping costs are non-refundable. The return shipping cost will not be refunded and the original shipping cost will be deducted to your total refund. Time required for processing the refund depends on your bank.

Refund exemptions include:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wafebrands.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@wafebrands.com with a photo of the damaged product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.